Regarding delivery
All ordered products will be shipped from Tokyo by "Sagawa Express".
You can confirm the shipment of your order in the "shipment completion email" that will be sent to you between 19:00 and 20:00 on the shipping date.
*The estimated delivery date for pre-ordered products is different from usual, so please be sure to check the date on the product page before ordering.
*We cannot accept shipments overseas or to delivery service.
*If you wish to stop by the Sagawa Express office, enter the zip code, address, and office name of the Sagawa Express office where you will receive the product (Sagawa Express ○○ office stop) in the delivery address information, and your name and phone number. Please enter the information of the person who receives the item for the number.
Luggage inquiry service: https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp
Branch search: https://www2.sagawa-exp.co.jp/branch_search/
* Receipt will be smoother if you register for Sagawa Express "Smart Club".
Please see below for details.
Smart Club: https://www.sagawa-exp.co.jp/service/smartclub/
delivery date
If you do not specify a delivery date, we will ship your order within 3 days (excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, Golden Week, etc.) as soon as possible.
If you specify a delivery date, we will ship the product 2 business days before the delivery date. (Excluding some areas such as Okinawa Prefecture and remote islands)
For reserved products, it will be as described on each product page.
The delivery date can be specified within 7 to 15 days from the date of order.
You can select the time of delivery from the options below.
[Morning / 12:00 - 14:00 / 14:00 - 16:00 / 16:00 - 18:00 / 18:00 - 20:00 / 18:00 - 21:00 / 19:00 - 21:00]
*The arrival date and time may be delayed due to bad weather or disasters. Please note.
*It may take longer than usual during the Christmas season, Golden Week, year-end and New Year holidays. Please note.
*In some delivery areas, we cannot meet your request even if you specify the delivery time zone. Please note.
About delivery to distant areas
For remote areas such as Hokkaido, Okinawa Prefecture, and remote islands, we may not be able to meet your request even if you specify the delivery date and time for land and sea delivery.
Thank you kindly look forward for your understanding.
We would appreciate it if you could use the following as a guideline for the delivery schedule.
| Hokkaido | Okinawa main island | Ishigaki Island | Miyakojima | Kumejima |
|---|---|---|---|---|
| about 3-4 days | about 4-5 days | about 6-7 days | about 6-7 days | about 6-9 days |
*For other remote islands, it will take about 2 more days.
*The arrival date and time may be delayed due to bad weather or disasters. Please note.
*It may take longer than usual during the Christmas season, Golden Week, year-end and New Year holidays. Please note.
Cash on delivery settlement Non-target areas
Some delivery areas are not covered by the Sagawa Express "e-collect" service, so we cannot accept orders by cash on delivery.
Thank you kindly look forward for your understanding.
Please check the details of the target area from [here] .
If you wish to deliver to the target area, please select a payment method other than cash on delivery.
Registration of delivery address information
In addition to the customer's home, we can deliver the product to a place designated by the customer, such as the workplace, the home of a family member or friend.
If you register your name, address, etc. in the delivery information, you can easily specify it by simply selecting it from the list during the purchase procedure.
About purchase statement
When the product is delivered, we enclose a "purchase statement" that includes the price description.
Please keep it in a safe place as it serves as proof of the seller and date of purchase.
About measures against the new coronavirus
In order for everyone to enjoy shopping with peace of mind, we are wearing masks and disinfecting hands during shipping.
We will continue to take measures according to announcements from the government and local governments.